Step 3 of BC’s Restart Plan is a careful, graded transition that relies on honest communication and consistent safety protocols.  The following outlines what our clinic is doing to ensure your safety.


What we are asking you to do:

Prior to Arrival:
  • Complete a thorough and honest pre-screening before your appointment. To complete your self-assessment, please follow this link: BC COVID-19 Symptom Self-Assessment.
  • Please stay home if you are experiencing any signs or symptoms of COVID-19.
  • Let your therapist know if you have a specific piece of personal protective equipment you would like them to wear.
At the Clinic:  
  • Effective July 29, 2021, masks are once again REQUIRED to be worn in all public spaces.
  • Try to maintain physical distancing as best as possible within our practice setting.
  • Two chairs will be available in the reception area, spaced appropriately apart.
  • Please arrive unaccompanied.
  • Do not arrive too early. Wait in your car until just before your scheduled appointment time.
  • Hand sanitizer is available for your use in the reception area and we ask that you sanitize your hands upon arrival at the clinic.
  • Hand sanitizer is also be available for your use in the treatment room.
  • Avoid touching your face!
  • Disinfecting wipes, paper towels and tissues will be provided for you to use as a barrier to high-touch surfaces, if desired.


What we are doing:

We are doing our best to ensure our practice setting mitigates the risks as much as possible.

  • Our RMTs use the BC COVID-19 self-assessment tool daily.
  • Our RMTs will not provide in-person care and will stay home if they are exhibiting signs of communicable disease or if they are waiting for a COVID test result.
  • We have staggered appointment times and have increased the time between patients to allow for enhanced cleaning and to avoid congestion in the reception area.
  • Our cancellation policy is not currently in effect.
Enhanced Cleaning:
  • As is our usual practice, our RMTs will wash their hands thoroughly before and after each treatment.
  • The treatment table and adjustment levers are sanitized immediately after each treatment. This includes the face cradle, arm rests, your therapist’s stool, and lotion bottle(s).
  • All high-touch surfaces will be disinfected frequently. This includes:
    • light switches, phones, tablets, chairs, stools, desktop surfaces
    • handles: doors, cabinets, faucets, fridge, microwave
    • electronic devices, keyboards and mice
    • arm rests of chairs
    • water cooler
  • Linens are always single-use only and are laundered in hot soapy water.


Personal Protective Equipment (PPE):
  • Your therapist will wear a mask at all times.
  • Your individual personal boundaries will be respected and your RMT will support your request for additional PPE to be worn.
  • We have disposable masks available for you, if requested.
  • We have latex gloves available for your RMT to use, if requested.