• Do I need a doctor’s referral for massage therapy?

    No. A referral is not required to see a Registered Massage Therapist, however, some extended health care plans require that you obtain a medical referral prior to treatment if you intend to claim reimbursement. Please check your plan for specific details.

  • What are my payment options?

    We accept cash, Interac, Visa and Mastercard. We request payment at the time of each visit.

  • Can you bill my health insurance plan directly?

    Yes.  Our therapists offer direct billing to all major insurance companies.  Please see our Rates page for a complete list.

  • Can I cancel an appointment?

    We ask for 24-hours notice for cancellations. Your appointment time has been reserved for you. Cancellations with less then 24 hours notice or failure to attend a scheduled appointment (no-show) may be subject to a fee.

  • What happens on my first visit?

    On your first visit, your present condition and health history will be discussed. A physical assessment will be conducted and treatment will begin in the time remaining.

  • How many appointments will I need?

    Each patient is different. The number of visits depends on your individual health status, the cause of the dysfunction, how long the symptoms have been present and your commitment to self-care. While we generally recommend follow-up treatments, some patients may feel better after one visit, others with more complicated or chronic conditions will likely require additional treatments. Your therapist will reassess at each visit and modify the treatment and homecare recommendations based on your response to treatment.

  • How long of an appointment do I need?

    Many people booking for the first time are unsure about what treatment length they need. The following is a list of common treatment durations and is designed to help you choose the treatment length that best suits you.

    30 Minute Treatment Recommended for:

    • Existing Patients / follow-up
    • Pain in specific areas
    • Headaches
    • Computer- related tension (back, shoulders, neck)
    • On-going treatments

    45 Minute Treatment Recommended for:

    • First appointment
    • Complex or chronic health conditions
    • Pain in multiple areas of the body
    • Headaches
    • Ongoing treatments
    • Computer-related tension (back, shoulders, neck)

    60 Minute Treatment Recommended for:

    • Complex health conditions
    • Addressing multiple areas of the body
    • General body pain
    • Full body massage
    • General stress relief
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