The following information may help inform you prior to your first visit and answer some of the questions we are commonly asked:

Do I need a doctor’s referral for massage therapy?

No.  A referral is not required to see a Registered Massage Therapist, however, some extended health care plans require that you obtain a medical referral prior to treatment if you intend to claim reimbursement.  Please check your plan for specific details.


What are my payment options?

We accept cash, cheques, Interac, Visa and Mastercard.  We request payment at the time of each visit.


Can I cancel an appointment?

We ask for 24-hours notice for cancellations.  Your appointment time has been reserved for you.  Please note that a $35 charge will be made for missed appointments.


What happens on my first visit?

On your first visit, your present condition and health history will be discussed.  A physical assessment will be conducted and treatment will begin in the time remaining.


How many appointments will I need?

Each person is different depending on how long they have had their condition, what sort of lifestyle they lead and their current health status. While we generally recommend follow-up treatments, some people with less serious conditions may feel better right away. Other people with more complicated or chronic conditions will likely require further treatments to function well. You are reassessed each visit and your treatment plan is tailored to meet your individual needs.


How long of an appointment do I need?

Many people booking for the first time are unsure about what treatment length they need.  The following is a list of common treatment durations and is designed to help you choose the treatment length that best suits you.

30 minutes: 

  • existing clients
  • pain in a specific area of the body
  • headaches
  • sports massage
  • computer related discomfort (back, shoulders, neck)
  • on-going treatments

45 minutes: 

  • first appointment (only a suggestion; particularly  for individuals with complicated or chronic health conditions)
  • pain in multiple areas of the body
  • chronic headaches
  • complex, on-going treatments
  • computer related discomfort (back, shoulders, neck)

60 minutes: 

  • complex treatments for multiple areas of the body
  • general body pain
  • accident trauma
  • full body massage
  • on-going treatments
  • preventive maintenance
  • general stress relief


I’m an Oiler’s fan.  What do I get?

Our sympathy.