Core Performance is committed to collecting, using and disclosing personal information responsibly and only to the extent that is necessary for the services we provide.

What is Personal Information?
Personal information is information about an identifiable individual. This includes personal characteristics (e.g., gender, age, home address or phone number, ethnic background), health (e.g., health history, health conditions) or activities and views (e.g., religion, politics). Personal information does not include business information (e.g., an individual’s business address or telephone number), which is not protected by privacy legislation.

We Collect Personal Information:

1. About Patients

We collect, use and disclose personal information about our patients. For our patients, the primary purpose for collecting personal information is to provide care. For example, we collect information about a patient’s health status to help us assess the patient’s health care needs, to advise the patient of their options and to provide treatment. The collection of personal information also serves as a baseline to identify and monitor changes during the course of receiving care.

2. About Members of the General Public

We only collect the personal information provided through our website or scheduling software, and only use that information for the purpose for which it is intended. The exception are cookies, which are only used to help navigate our website and are not used to monitor user activity.

3. Related and Secondary Purposes

We also collect, use and disclose information for secondary purposes. The most common examples are:

  • To invoice patients for services or to process credit card payments.
  • Registered Massage Therapists are regulated by the College of Complimentary Health Practitioners of British Columbia who may inspect our records as a part of their regulatory obligation to protect the public. As regulated professionals, we will report serious misconduct, incompetence or incapacity of other practitioners, regardless of their professional designation.
  • Various government agencies (e.g., Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our records as a part of their mandates. In these circumstances, we may consult with other professionals (e.g., accountants, lawyers) who may, in the course of their duties, have access to the personal information we hold.
  • The cost of some treatments may be paid for by third parties (e.g., MSP, ICBC, private insurance companies). These third-party payers often have a plan member’s consent or legislative authority to direct us to collect and disclose to them certain information to confirm treatment charges or a patient’s entitlement to funding.
  • Care for many of our patients can span over a period of months or years and we are required to maintain a record of the care provided. We retain patient information for a minimum of sixteen years after the last contact, as is required by our regulatory college.

You can choose not to be part of some of these collection purposes, however, some of these related or secondary purposes (e.g., external regulation) are not optional.

Protecting Personal Information:

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

  • Paper information is secured in a locked or restricted area.
  • Electronic hardware is either supervised or secured in a restricted area.
  • Computers are password protected.
  • Our therapists are trained to collect, use and disclose personal information only as necessary to fulfill their professional obligations and in accordance with our privacy policy.

Retention and Destruction of Personal Information:

We retain personal information for a minimum of sixteen years after the last contact in the event we are ever required to answer questions about the services provided, and for our own accountability to external regulatory bodies.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and erasing and physically destroying the hard drive. Alternatively, we may send a patient file to the patient or to another practitioner who has agreed to assume care.

You can look at your Information:

With a few exceptions, you have the right to see what personal information we have in our records. We will interpret any information you do not understand (e.g., short forms, technical language, etc.) and reserve the right to charge a nominal fee for such requests.

If you believe a mistake has been made in your personal information, you have the right to ask that it be corrected. This applies only to factual information and not to any professional opinions. If a mistake has been made, we will make the correction and notify anyone to has received the incorrect information. If we do not agree that a mistake has been made, we will ask you to provide a written statement as to the error and will include your statement in our records.

Learn about the Collection and Use of your Personal Health Information

Questions should be directed to:

Pamela Nonis
202-570 Raymer Avenue
Kelowna, BC V1Y 4Z5
(250) 868-8849

If you wish to make a formal complaint about our privacy practices, please do so in writing and forward it to Pamela Nonis. Your complaint will be investigated and you will be provided with a formal decision and reasons in writing.

If you have a concern about the professionalism or competence of our therapist(s) we ask that you discuss those concerns with us. If we cannot satisfy your concerns, you are entitled to file a complaint with our regulatory body:

College of Complimentary Health Professionals of British Columbia
900 – 200 Granville St.
Vancouver, BC
V6C 1S4
Canada

CCHPBC | College of Complementary Health Professionals of BC

This policy is made under the Personal Information Protection and Electronic Documents Act.
Please note that there are some exceptions to the commitments set out above.